FAQ's

Before ordering, please visit our Terms of Service & our Privacy Policy for additional information.

Email us at hello@yellowprojectco.com with your order number, if applicable, and we will get back to you within 1-2 days!

Email us at hello@yellowprojectco.com at least 3 days before your renewal date, and we will put your subscription on hold!

Email us ASAP at hello@yellowprojectco.com with your order number and the new full name and updated address. If your order has not yet been shipped, we will be able to update the address no problem, but if it has already shipped, we are unfortunately unable to update the address. If your care package is sent back to us, we are more than  happy to re-ship to your updated address, and will invoice you for the shipping cost to re-ship.

The WHO has said it is safe to ship/receive packages at this time, and we will be shipping out orders as soon as possible.

At this time, we are unable to offer international shipping, but hope to very soon! Make sure to sign up for our newsletter at the bottom of this page to be the first to know when we begin offering international shipping.

If your box is missing an item, please email us at hello@yellowprojectco.com, and we'll do everything we can to make it right. Note: provide your order # and ideally images when you send us an email.

We do not accept refunds or exchanges at this time, but if you have any feedback or issues, please let us know by emailing us at hello@yellowprojectco.com

We would love to hear from you! Send us a note at hello@yellowprojectco.com



Do you have a question that wasn’t answered above? Email us at hello@yellowprojectco.com, and we will get back to you within 1-2 days!